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Paf career site
Customer Operations · Mariehamn, Åland Islands

Responsible Gaming Specialist

Be part of an international gaming company with the clear purpose to generate funds for the benefit of society

At Paf, Responsible Gaming (RG) is in our backbone. We believe the gaming industry should be transparent, fair and built on genuine care for the player - and we have a clear mission to lead the way. We’re now looking for someone who shares that mindset. As a Responsible Gaming Specialist, you’ll play an important role in ensuring our players can enjoy safe and sustainable entertainment.

The Opportunity

As our new Responsible Gaming Specialist, you’ll work hands-on with daily RG operations and support teams across Paf. You’ll analyze data and KPIs, maintain our RG content online, and contribute to ongoing improvements in how we protect our players.

In this role, you will:

  • Ensuring operational RG tasks run smoothly and according to our internal processes
  • Support internal teams - especially Customer Support - with Responsible Gaming-related questions and customer cases
  • Handle administrative tasks such as updating player data and maintaining information in our internal systems
  • Monitoring, analyzing and reporting RG KPIs and statistics
  • Ensuring that responsible gaming content on our Paf Group websites is accurate and up to date
  • Conducting duty of care calls to Finnish players
  • Taking part in development projects that strengthen our RG framework and player protection

Your profile

  • Strong communication skills in English and Finnish
  • Experience in customer service is a plus
  • Structured and detail-oriented
  • Curious, proactive and quick to learn
  • Analytical and able to turn data into insights
  • Genuine interest in Responsible Gaming and player well-being

What we offer

  • A company with steady, purposeful growth since 1966
  • A workplace that values creativity, autonomy, and wellbeing
  • Remote work options
  • Generous benefits package including health insurance

We review applications continuously, and all applications are handled confidentially. We will accept applications until 14th December 2025 - the role can be filled before this date.

For further information, please contact Team Leader for RG and Fraud Operations, Daniel Kronlund, daniel.kronlund@paf.com


Department
Customer Operations
Locations
Mariehamn, Åland Islands
Employment type
Full-time

Colleagues

Picture of Graziella Dingli
Graziella Dingli
Human Resources

Mariehamn, Åland Islands

Some of our benefits

  • We adjust to where you want to work

    Office, hybrid or remote.

  • Work abroad

    Up to 3 months a year.

  • Exercise hour

    One exercise hour / week during work time.

  • Choose the tools you like

    We work only with the latest technologies.

  • Well designed working and social spaces

    To support the agile mindset and ensure good ergonomics.

  • Fresh fruit and snacks in the offices. And coffee. Lots of coffee!

Workplace & culture

 A workplace is more than a place to work. 

Our philosophy is that an inspiring working environment goes hand in hand with being able to offer the best customer experience possible. Our culture and values make up the collective personality of our organisation which is what ultimately sets us apart, defines who we are and shapes our aspirations. 

To us, sustainable growth means emphasizing customer satisfaction and promoting healthy gaming habits.

 

 

About Paf

 

Paf is a Nordic gaming company founded on Åland in 1966 to generate funds for the benefit of society. We were one of the very first gaming companies to go online in 1999. Many of our games are exclusive to Paf and developed by our in-house Games Studio. We are an award-winning industry leader in responsible gaming. Our physical gaming operations are found on 26 cruise ships criss-crossing the Baltic and North Seas.

Our offices are located on Åland, in Helsinki, Stockholm, Riga, Tallinn, Oslo, Norrköping, Gzira and Madrid. 

Paf (Ålands Penningautomatförening) is licensed and controlled by the Government of Åland.

In 2023, the Paf Group had a total revenue of 177.1 million euros and a profit of 55.1 million euros. Read more in annual report on aboutpaf.com

 

Customer Operations · Mariehamn, Åland Islands

Responsible Gaming Specialist

Be part of an international gaming company with the clear purpose to generate funds for the benefit of society

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