Spanish Customer Support - Ceuta, Spain
Be part of an international gaming company with the clear purpose to generate funds for the benefit of society.
We are looking for a Spanish Customer Support Specialist to join our Support Team in Ceuta, Spain.
About the role
As part of Paf’s Customer Support Team, you will play a key role in ensuring an excellent customer experience. You will handle inquiries, solve problems, and represent our commitment to responsible, high-quality, and multilingual customer service.
Main responsibilities
Manage incoming customer inquiries via chat and other channels, ensuring quick and high-quality responses.
Handle complaints, provide appropriate solutions, and follow up within agreed time frames (SLAs).
Contribute to improving the team’s efficiency, accuracy, and responsiveness.
Follow company communication guidelines, policies, and procedures.
Build positive relationships with customers through clear and professional communication.
Act responsibly in relation to gambling concerns, following our Responsible Gambling procedures.
Ensure compliance with legal, regulatory, and company requirements.Requirements
Fluent in Spanish and English (written and spoken).
Strong communication skills and a customer-focused mindset.
Ability to adapt quickly in a dynamic environment.
Previous experience in customer support, sales, gaming, or online business is an advantage.
Most important: the right service attitude, willingness to learn, and a passion for helping others.
Why join us?
You’ll work in a supportive, dynamic team environment where your contributions directly impact the customer experience.
Interested?
If this sounds like you, don’t hesitate to apply! Applications are reviewed continuously, and all are treated confidentially.
- Department
- Customer Support
- Locations
- Ceuta
- Employment type
- Full-time
Ceuta
Some of our benefits
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We adjust to where you want to work
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Work abroad
Up to 3 months a year.
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Exercise hour
One exercise hour / week during work time.
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Choose the tools you like
We work only with the latest technologies.
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Well designed working and social spaces
To support the agile mindset and ensure good ergonomics.
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Fresh fruit and snacks in the offices. And coffee. Lots of coffee!
Workplace & culture
A workplace is more than a place to work.
Our philosophy is that an inspiring working environment goes hand in hand with being able to offer the best customer experience possible. Our culture and values make up the collective personality of our organisation which is what ultimately sets us apart, defines who we are and shapes our aspirations.
To us, sustainable growth means emphasizing customer satisfaction and promoting healthy gaming habits.
About Paf
Paf is a Nordic gaming company founded on Åland in 1966 to generate funds for the benefit of society. We were one of the very first gaming companies to go online in 1999. Many of our games are exclusive to Paf and developed by our in-house Games Studio. We are an award-winning industry leader in responsible gaming. Our physical gaming operations are found on 26 cruise ships criss-crossing the Baltic and North Seas.
Our offices are located on Åland, in Helsinki, Stockholm, Riga, Tallinn, Oslo, Norrköping, Gzira and Madrid.
Paf (Ålands Penningautomatförening) is licensed and controlled by the Government of Åland.
In 2023, the Paf Group had a total revenue of 177.1 million euros and a profit of 55.1 million euros. Read more in annual report on aboutpaf.com
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