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Paf career site
Customer Operations · Mariehamn, Åland Islands · Hybrid

Finnish Customer Support Specialist

Be part of an international gaming company with the clear purpose to generate funds for the benefit of society

We are looking for a Finnish Customer Support Specialist to join our Customer Support Team in Mariehamn.

The opportunity

Are you a service-minded team player with a passion for helping others? Do you have excellent verbal and written skills in Finnish and enjoy providing top-class customer service?

If so, you might be exactly who we’re looking for.

As a Customer Support Specialist, you will support our players across Paf’s markets through chat, email and calls. You’ll help them with questions, guide them through issues, and ensure they always receive a professional, friendly and helpful experience.

This is a role for someone who is eager to learn, open to new challenges and enjoys a fast-paced, international environment.

Your Profile

  • Fluent in Finnish (spoken and written)

  • Strong English skills

  • Previous experience in online customer support and/or the gaming industry is a nice to have

  • Service-minded, patient and solution-oriented

  • Positive, organized, reliable and, above all, willing to learn

What we offer

  • A company with steady, purposeful growth since 1966

  • A workplace that values wellbeing, teamwork and autonomy

  • Remote work options (according to policy)

  • Generous benefits package, including health insurance

  • A friendly and supportive team based in Mariehamn

  • Shift work (morning, middle and evening shifts)

  • Regular team-building events

Other information

  • Type of role: Permanent

  • Location: Mariehamn

  • Application deadline: 31.12.2025

We review applications continuously, and all applications are handled confidentially. 

For further information, please contact the Team Leader of the Finnish Customer Support Team, Nina Koski (nina.koski@paf.com)

Department
Customer Operations
Locations
Mariehamn, Åland Islands
Remote status
Hybrid
Employment type
Full-time

Open positions

More jobs

Mariehamn, Åland Islands

Some of our benefits

  • We adjust to where you want to work

    Office, hybrid or remote.

  • Work abroad

    Up to 3 months a year.

  • Exercise hour

    One exercise hour / week during work time.

  • Choose the tools you like

    We work only with the latest technologies.

  • Well designed working and social spaces

    To support the agile mindset and ensure good ergonomics.

  • Fresh fruit and snacks in the offices. And coffee. Lots of coffee!

Workplace & culture

 A workplace is more than a place to work. 

Our philosophy is that an inspiring working environment goes hand in hand with being able to offer the best customer experience possible. Our culture and values make up the collective personality of our organisation which is what ultimately sets us apart, defines who we are and shapes our aspirations. 

To us, sustainable growth means emphasizing customer satisfaction and promoting healthy gaming habits.

 

 

About Paf

 

Paf is a Nordic gaming company founded on Åland in 1966 to generate funds for the benefit of society. We were one of the very first gaming companies to go online in 1999. Many of our games are exclusive to Paf and developed by our in-house Games Studio. We are an award-winning industry leader in responsible gaming. Our physical gaming operations are found on 26 cruise ships criss-crossing the Baltic and North Seas.

Our offices are located on Åland, in Helsinki, Stockholm, Riga, Tallinn, Oslo, Norrköping, Gzira and Madrid. 

Paf (Ålands Penningautomatförening) is licensed and controlled by the Government of Åland.

In 2023, the Paf Group had a total revenue of 177.1 million euros and a profit of 55.1 million euros. Read more in annual report on aboutpaf.com

 

Customer Operations · Mariehamn, Åland Islands · Hybrid

Finnish Customer Support Specialist

Be part of an international gaming company with the clear purpose to generate funds for the benefit of society

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